Help Desk: Got password?
Filed under: environmental monitoring, General, Intelligent Sensors, SensorProbes
One of the most common support issues, if not the most common support issue, encountered with Ravica equipment is also one of the simplest. Whether you have turned on the Administrator password option without specifying a password, or if you have recently found yourself in charge of maintaining the environmental monitoring equipment, or if you just plain forgot it; it can be frustrating to get locked out of your SensorProbe.
The main thing to remember is, “remain calm.” We are here to help. The first thing to try is to log in using the default password of “public“. Of course, make sure to leave out the quotation marks.
If you are not able to log in with the default password, then someone has set a password, and it very well may be lost forever. Again, “remain calm.” We can still help. Just go to the Ravica Customer Support page and complete the form with your information. Make sure to specify your product model. In the description box, make sure to note the MAC Address (found on the bottom of the SensorProbe) of the unit in question.
Now, give a support repesentative some time to respond (usually within 24 hours), and they will get back to you with a Master Password.
From there you can log into the device with that password. However, it is a good idea to reset your Administrator password and use that. As always, make sure to keep sensative information in a safe place and don’t use passwords that are too obvious.
If you have any other support related inquiries, or if you are looking for more informaton about password management, feel free to contact us via email or call us at 207-324-8173.
~ Jon Mills
Follow me on Twitter
No related posts.