Getting Support for your Ravica Products
All products from Ravica include comprehensive instructions and help features that can assist you in using your software, but if you get stumped on something or need more information, you can find more and get help on the Ravica website. This website includes a number of different pieces of information.
The main place to go for help is the support section of the Ravica site. Here, you’ll find the company’s standard business hours, their phone number, and an email form that you can fill out and send in. You’ll generally get a response within 24 hours of emailing the Ravica customer support center. If you’d rather call Ravica, note that their customer support line is available from 8:00 am to 5:00 pm Eastern time, so you’ll need to make allowances if you’re in a different time zone.
However, before you contact Ravica customer support, you may find the answer to your question in their online FAQ. This list of frequently asked questions does cover a large number of topics for many of Ravica’s programs. This is the first place to check for information regarding your Ravica program
Finally, if you’re not really looking for answers to a question but simply want more information on your product or on other Ravica products, you can check out their downloads section. Here, you can download detailed datasheets for each SensorProbe and Intelligent Sensors. These datasheets make it very easy to compare the various applications side by side and decide which one is right for your company.
The SecurityProbe-x60
The SecurityProbe-x60 security device by Ravica is one of their top of the line models. It features 60 inputs, a Linux operating system with 128 MB of memory and 64 MB of SDRAM, and more. To set up your new SecurityProbe-x60, all you have to do is log in to its easy to use web interface. Form there, you can configure your device, download data, and view graphical reports. You can, of course, encrypt all of this data so that no one else can get to it but you, and since the interface is written in PHP, you can customize it, too. You don’t even have to worry about a power outage messing up your stored data, either, because the SecurityProbe-x60 features a battery back up to keep its internal clock running accurately.
Because the SecurityProbe-x60 features a 60 dry contact system, it can handle remove monitoring of many different external devices such as security cameras, motion sensors, and more. It can also monitor HVAC systems, UPS systems, generators, and other industrial equipment. In addition to the 60 dry contacts, there are an additional 20 2-wire dry contact ports, upping the total to 68 ports. These 2-wire ports are very easy to use, and you can quickly make your own dry contact cables without any issues.
The embedded Linux system uses a 312 MHz processor, has two serial ports, and features a 10/100 Mbps Ethernet connection. This enables it to run its own web server with encryption, Perl, Telnet, PHP, and Email program.
These are just a few of the features of the SecurityProbe-x60. It’s one of the top products from Ravica, so if you’re interested in knowing more about it, visit the product’s website.